Front Desk answers calls and texts on your own dedicated number and puts the appointment on your calendar, while you stay with the client in your chair.
$49 a month for each phone line, added to any plan. Inbox is included.
Front Desk is answering
“Could I book a haircut for Friday?”
“Of course. Devon has 10:30 available. Would that work for you?”
0:53 · sound on
Mia’s appointment is booked
Friday · 10:30 AM · Haircut with Devon
The call is real, recorded on a Stillwell Studio demo line.
Read the call transcript
Front Desk
You've reached Stillwell Studio. This is their virtual assistant. How can I help you today?
Caller
I'd like to book a men's haircut with Devon on Saturday morning.
Front Desk
Let me check Saturday morning availability for a men's haircut with Devon. One moment. Devon has a few morning slots open: 9:30, 10 o'clock, or 11:30. Which works best for you?
Caller
Let's do 9:30.
Front Desk
Great, Saturday at 9:30 AM with Devon for a men's haircut. To confirm the booking, may I have your first and last name?
Caller
Jordan Lee.
Front Desk
Got it, Jordan Lee. Is there anything you'd like us to know before your appointment?
Caller
No, that's it.
Front Desk
You're all set! A men's haircut with Devon on Saturday at 9:30 AM. A confirmation text is on its way to your phone. See you then!
What it handles, on a call and by text.
It works from the same services, team and hours as your booking page, so what it offers a caller is what’s really open.
On a call
Answers as your business
“You’ve reached Stillwell Studio. This is their virtual assistant.”
Books the appointment
It finds an open time with the right person and puts it on your calendar before the call ends.
Collects your deposit
If you take deposits, it holds the time and texts the caller a link to pay.
Offers the waitlist
When the time they want is full and your waitlist is on, it adds them.
Reschedules or cancels, if you allow it
Both are off until you turn them on. It confirms with the caller first, and only makes the change when it can verify the caller’s number.
Gets a person when asked
It transfers the call to the number you choose, or takes a message and texts it to you.
By text
Answers everyday questions
Your hours, your prices, where to park.
Books the appointment
It offers open times in the thread and books the one the client picks.
Reschedules or cancels, if you allow it
Both are off until you turn them on. It always confirms the change with the client first.
Resends a deposit link
For the client who lost the first one.
Passes along “running late”
It lets the person they’re booked with know, and never promises they can still be seen.
Hands the thread to your team
When a client needs a person, it tells you and steps back.
It answers. You stay in charge.
Priya S.AI paused · Resume AI
Do you have anything Saturday for a gloss?
This is Stillwell Studio’s virtual assistant. Devon has Saturday at 11:00 AM or 2:30 PM. Which works better for you?
Answered by Front Desk
Could my daughter come too? She needs a trim.
Of course! Bring her along and I’ll fit her in after your gloss.
Devon replied · Front Desk stepped back
It says what it is.
Every call and every first text opens as your business’s virtual assistant. If a client asks whether they’re talking to a real person, it says it’s an AI and offers a way to reach your team.
Reply, and it steps back.
The moment someone on your team answers in a thread, the thread shows “AI paused”. Front Desk stays out of that conversation until you tap Resume AI.
You see every conversation.
Threads it answers stay marked unread in your Inbox, so you can read exactly what was said. Messages it takes on a call land there too.
Fees and private details stay with you.
It never charges a no-show or late-cancellation fee on its own, and it never shares personal details about you, your team or other clients.
Your own dedicated number.
Front Desk answers calls and texts on a phone number that belongs to your business alone. Your team texts clients from the same number in Inbox, which is included, so every conversation is in one place.
Stillwell Studio · calls and texts(312) 555-0142
Switching it on
1
Add Front Desk to your plan.
It works with Chair, Solo and Studio, at $49 a month for each phone line.
2
Tell it how to greet and where to send people.
The name it says, the number a call transfers to, and where messages go. It already knows your services, team and hours.
3
Turn it on.
It starts answering calls. Answering texts is its own switch, off until you want it.
One price for each phone line.
Both sizes do the same things and both include Inbox. The bigger one just gives a busier line more room. Add-ons are billed monthly, on any plan.
Once you’re on a paid plan, you can try Front Desk free, one time: 30 AI minutes for calls, plus 60 AI replies for texts if you have Inbox, for up to 14 days. It answers on your own main number, with your own greeting and services. There’s no card to enter and nothing to cancel.
Running out of minutes never stops texts, and running out of replies never stops calls.
Texts your own team sends are unlimited and never use AI replies.
Need more in a busy month? An AI pack is $45 for 100 AI minutes and 200 AI replies that never expire.
A few practical questions.
Does it tell callers it’s an AI?
Yes, always. Every call opens with your business’s name and “This is their virtual assistant,” and so does the first text in a conversation. If a client asks whether they’re talking to a real person, it says it’s an AI and offers a way to reach your team. You can change the name it greets with, but you can’t turn this off.
What happens when a caller asks for a person?
You choose. Give Front Desk a number to transfer to and it sends the call there. Leave that blank and it takes a message instead: the message lands in your Inbox, and it can also text a phone you pick.
Can it reschedule or cancel appointments?
Only if you allow it. Rescheduling and cancelling are each off until you turn them on. With them on, it always confirms the change with the client first, and on a call it only makes the change when it can verify the caller’s number. It never charges a late-cancellation fee on its own, and you can have late cancellations sent to you instead.
Can I try Front Desk before I pay for it?
Yes, once you’re on a paid plan. Front Desk isn’t part of the 14-day free trial of Salon Factor. After you subscribe to Chair, Solo or Studio and your texting number is set up, you can try it free, one time: 30 AI minutes for calls, plus 60 AI replies for texts if you have Inbox, for up to 14 days. It answers on your own main number with your own greeting and services. There’s no card to enter and nothing to cancel.
Do I need Front Desk for appointment reminders?
No. Appointment reminders and confirmations are separate functions. Front Desk adds AI reception; Inbox adds two-way client conversations.
Can my team reply themselves?
Yes. The included Inbox supports team access through permissions, quick replies, staff-only notes, and conversation management. Step in when a personal answer is needed.
What changes with Front Desk Plus?
More room, not more features. Front Desk is $49 a month per phone line with 100 AI minutes and 200 AI replies; Front Desk Plus is $199 with 500 of each. Both include Inbox.
How are AI calls and texts counted?
Each phone line gets its own AI minutes for calls and AI replies for texts each month, and running out of one never stops the other. Texts your team sends themselves are unlimited. Your billing page shows usage and optional top-ups.
Keep exploring.
Be with your client. We’ll get the phone.
Front Desk answers calls and texts and books the appointment. $49 a month per phone line, with Inbox included.
